How in-app chats help e-learning platforms to be more interactive?

e-Learning is an extension of/ alternative to a traditional classroom setup. e-learning, commonly known as ‘online learning’ or ‘virtual learning’ is ideally a one-way or two-way digital communication established on a device with video and voice call integration using internet access. The last two years made us realize how technology can facilitate and improve communication. Digital technology had its impact in almost every industry including the sensitive education sector.

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How in-app chats help e-learning platforms to be more interactive?
Source: geektimes